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Noticeboard

On Friday 3 March we will be trialling a new telephone system.

If you call the surgery and the lines are busy you will receive a message telling you where you are in the queue, you can then make the decision to either call back later or continue hold.  As soon as a Receptionist is free they will take your call.

We are going to see how this works for patients and staff for a three month period and then review this system at the end of May.  Any feedback would be greatly appreciated.

Patient Rights & Responsibilities

consultation.jpgOnce registered with the practice you may express a preference to be seen by a certain doctor. This includes being seen by different doctors for different conditions. We will always try our best to help, but our ability to meet preferences is dependent upon the availability of doctors at any given time.

You are entitled to have a chaperone present for any consultation, examination or procedure where you feel one is required.

If you are a registered patient who is aged between 16 and 74 (inclusive), and have not attended a clinic or consultation with the practice within the last three years, you have a right to a consultation in which the health professional will conduct whatever examinations appear to be appropriate.

Similarly, if you are a registered patient who is over 75 years of age, and have not attended either a clinic or a consultation for one year, you have a right to a consultation in which the health professional will conduct whatever examinations appear to be appropriate, and will conduct the consultation at your home if it appears necessary for medical reasons.

Patients are expected to keep their appointments. If for any reason you can’t keep an appointment, please let the medical centre know as soon as possible so that the time can be given to someone else.

The medical centre is a no smoking area, and no alcohol is allowed on the premises. The practice reserves the right to choose not to see patients that arrive at the surgery under the influence of alcohol or drugs.

The practice will require any patient who is violent and/or abusive to leave the premises. In serious cases registration with the practice may be cancelled.



 
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