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Noticeboard

Please note that on Monday 28 May 2018 the surgery will be be closed for Bank Holiday.  Should you require access to a GP during this time telephone the usual surgery number and you will be put through to the GP collaborative team.  Or call 111. 

Please only use 999 in a medical emergency.

Care Navigation - coming soon!

Over the coming months you will notice your Receptionist asking you for a brief outline of your problem when you call to make an appointment, it’s not because they are nosey!  This new way of working is about offering you more choice and enabling you to see other Specialists outside the practice too.  This option will often be quicker and you may not need to see the GP each time.  The choice is always yours though and you will never be refused the option to book a GP appointment! For more information click here

Practice Policies

Complaints

Customer service form

We always try to provide the best service possible, and we are always pleased to hear comments from patients.  Please do let us know if you have received a particularly good service.  We are aware that unfortunately there may be times when you feel that this isn't the case. The following procedure explains what to do should you want to make a complaint.  

Click on the link to view our Comments and Complaints, this can also be obtained from our Practice Reception. 

We do value our patients opinions and welcome all comments, and suggestions.  

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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