We always try to provide the best service possible, and we are always pleased to hear comments from patients. Please do let us know if you have received a particularly good service. We are aware that unfortunately there may be times when you feel that this isn't the case. The following procedure explains what to do should you want to make a complaint.
Click on the link to view our Comments and Complaints, this can also be obtained from our Practice Reception.
We do value our patients opinions and welcome all comments, and suggestions.
The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.