Hanover Medical Centre
Routine (Non-Urgent) Appointments are available from the following times:
|Monday||09:00 - 11:50||15:30 - 17:30|
|Tuesday||09:00 - 11:50|
|Wednesday||09:00 - 11:50||15:30 - 17:30|
|Thursday||09:00 - 11:50||closed|
|Friday||09:00 - 11:50|
15:30 - 17:30
Appointments can be made by telephoning or calling at the Medical Centre during opening hours on the above telephone number.
Please indicate to the receptionist if you wish to see a particular doctor.
Routine appointments normally offer the best opportunity to discuss your problems with a doctor:
- You will have protected time
- It is usually possible to discuss your concerns in some depth, or perhaps more than one issue that has been concerning you
We encourage patients to follow through a particular problem with the same doctor, who will come to know their case in some detail. Appointments which are booked in advance will enable this to happen.
Please note that, due to demand, there may be a delay of a few days for the next routine appointment with the doctor of your choice.
A few appointments each day are reserved for urgent problems.
We offer a drop-in surgery for registered patients (and those living temporarily in our practice area) weekday mornings from 8.30am. This is for patients who feel they need to see a doctor the same day. Patients are seen in turn and should appreciate that there may be patients with appointments who will be seen before them.
Please note – emergencies take priority at all times.
Drop-in surgery is ideal if:
- your illness has developed or deteriorated very recently
- you are concerned that your condition should not wait until the next routine appointment
However, drop-in surgery can be quite busy, and there is often a wait to be seen. Because of this, the drop-in in not really appropriate for:
- obtaining repeat prescriptions or results of tests
- dealing with multiple problems
- dealing with problems which have been present for some time
- routine follow-up of chronic problems
If in doubt, please check with the receptionist.
As you will know we have had unusually high demand on booked and drop-in appointments over the past six weeks. To manage patients safely we have decided to change the arrangements regarding number of patients to be seen at drop-in. This change will start from 1st of May 2016. ..... For more information click here
Language and Interpreting Services
English – Somali interpretation is normally available at Hanover Medical Centre on Monday, Wednesday, Thursday and Friday Mornings.
If you require interpreting services for other languages at your appointment, then please let us know in advance.
In emergency cases, the surgery is able to use a telephone interpreting service.
Appointment Reminders by Text
The surgery will send reminders of appointments by a text message to your mobile phone (normally 24 hours ahead of the appointment).
Please make sure we have your up-to-date mobile number on our records; tell us if you choose not to receive these messages on your mobile.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.