This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

On Friday 3 March we will be trialling a new telephone system.

If you call the surgery and the lines are busy you will receive a message telling you where you are in the queue, you can then make the decision to either call back later or continue hold.  As soon as a Receptionist is free they will take your call.

We are going to see how this works for patients and staff for a three month period and then review this system at the end of May.  Any feedback would be greatly appreciated.

Named Doctor for all Patients

Following Government (NHS) requirements -

All patients have now been allocated

a Named Doctor.

This doctor will be responsible and accountable for coordinating the overall care you receive at the practice.

We have always registered our patients with individual doctors, but patients can see any GP within the practice. This will continue –

the doctor you see does not

have to be your Named Doctor.

 

Your Named Doctor may not be available at all times, so sometimes your care will be overseen by another GP on duty; especially at short notice or if your needs are urgent.

We will inform you of your Named Doctor at the first appropriate interaction with the practice. If you wish to know who your Named Doctor is, please ask at reception – please don’t phone the practice for this information.

 

If a patient expresses a preference for the GP they have been assigned, the practice will make reasonable efforts to accommodate the request.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website