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Noticeboard

Please note that on Monday 28 May 2018 the surgery will be be closed for Bank Holiday.  Should you require access to a GP during this time telephone the usual surgery number and you will be put through to the GP collaborative team.  Or call 111. 

Please only use 999 in a medical emergency.

Care Navigation - coming soon!

Over the coming months you will notice your Receptionist asking you for a brief outline of your problem when you call to make an appointment, it’s not because they are nosey!  This new way of working is about offering you more choice and enabling you to see other Specialists outside the practice too.  This option will often be quicker and you may not need to see the GP each time.  The choice is always yours though and you will never be refused the option to book a GP appointment! For more information click here

Practice Management

Deirdre Malesa

Practice Business Manager (based at Hanover Medical Centre)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Sarah Denton

Senior Administrator

Jackie Thiselton

IT & Data Lead

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice has 1 senior receptionist and 13 receptionists / administrative staff.

 
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