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Noticeboard

IMPORTANT NOTICE:  NHS England have received reports today of a possible scam.

Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme.

The Action Fraud Line has been contacted.

PLEASE SHARE WITH FRIENDS & FAMILY.

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Coronavirus notice:

Please see our Special Privacy Notice and COVID-19 Privacy Notice with regards to your data processing during these unprecedented times.  

Due to advice given by the BMA regarding the recent Coronavirus outbreak, we have temporarily had to stop our Drop-in facility, our early morning and late appointment 'extended hours' and also all future bookable online appointments.  This is for the health and safety of EVERYONE.  We apologise for this inconvenience and hope that normal service will resume in the near future. 
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Please note:
If you are ordering your prescriptions by telephone  please call between 10.30am and 1.30pm.  Alternatively you can request your repeat medication online, please ask at Reception for more details.

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Watch out in both surgeries for our campaign to get patients registered for online services.

Practice Policies

Complaints

Customer service form

We always try to provide the best service possible, and we are always pleased to hear comments from patients.  Please do let us know if you have received a particularly good service.  We are aware that unfortunately there may be times when you feel that this isn't the case. The following procedure explains what to do should you want to make a complaint.  

Click on the link to view our Comments and Complaints, this can also be obtained from our Practice Reception. 

We do value our patients opinions and welcome all comments, and suggestions.  

Violence Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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