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Noticeboard

Please remember to stay alert to stay safe. If you are out and about this weekend, wear face coverings, wash your hands and keep 2m apart.

 

IMPORTANT NOTICE:  NHS England have received reports today of a possible scam.

Some women are being contacted by text message, claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and provide personal details.

These messages are not from the NHS Cervical Screening Programme.

The Action Fraud Line has been contacted.

PLEASE SHARE WITH FRIENDS & FAMILY.

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Coronavirus notice:

Please see our Special Privacy Notice and COVID-19 Privacy Notice with regards to your data processing during these unprecedented times.  

Due to advice given by the BMA regarding the recent Coronavirus outbreak, we have temporarily had to stop our Drop-in facility, our early morning and late appointment 'extended hours' and also all future bookable online appointments.  This is for the health and safety of EVERYONE.  We apologise for this inconvenience and hope that normal service will resume in the near future. 
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Please note:
If you are ordering your prescriptions by telephone  please call between 10.30am and 1.30pm.  Alternatively you can request your repeat medication online, please ask at Reception for more details.

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Watch out in both surgeries for our campaign to get patients registered for online services.

Practice Management

Deirdre Malesa

Practice Business Manager (based at Hanover Medical Centre)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Sarah Denton

Assistant Manager (based at Devonshire Green)

Administration

Jackie Thiselton

IT & Data Lead

Reception

Somali Link Worker

Hodoo Maalin (at Hanover MC)

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

The practice has 1 senior receptionist and 13 receptionists / administrative staff.

 
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