Appointments

Making Appointments

When calling to make your appointment, please ensure you choose OPTION 4 from the automated telephone list in order to be put through to Reception.  Please note that all telephone calls with the practice are recorded for training or monitoring purposes. Or alternatively if you are registered for our online services you may book an appointment online.  If you would like access to our online services, and are not currently registered to use this service, please click on our Register for online services link to download a form and drop it back into reception and please bring photo ID with you. 

Opening Times (Devonshire Green)

Routine (Non-Urgent) Appointments are available from the following times:

 

Morning

Closed

Afternoon

Monday

08:30 - 12:30

12:30 - 13:30

13:30 - 18:00

Tuesday

08:30 - 12:30

12:30 - 13:30

13:30 - 18:00

Wednesday

08:30 - 12:30

12:30 - 13:30

13:30 - 18:00

Thursday

08:30 - 12:30

12:00 - closed

closed

Friday

08:30 - 12:30

12:30 - 13:30

13:30 - 18:00

Opening Times (Hanover)

Routine (Non-Urgent) Appointments are available from the following times:

 

Open

Monday

08:30 - 18:00

Tuesday

08:30 - 18:00

Wednesday

08:30 - 18:00

Thursday

08:30 - 12:00

Friday

08:30 - 18:00

Appointments System

Routine Pre-bookable appointments can be made online or by telephoning the Medical Centre during opening hours. Please note that all telephone calls with the practice are recorded for training or monitoring purposes.

  • Devonshire Green Medical Centre: 0114 272 0255
  • Hanover Medical Centre: 0114 276 2248

When the practice is closed

We have arranged for the GP Collaborative to help you with any urgent problems when we are closed.  For more information click here

For information on our Practice Closures click on the link.

Over-The-Phone Appointments

Due to the ongoing Coronavirus pandemic, we now offer initial routine appointments over the phone where applicable unless the appointment requires a face-to-face consultation immediately. When arranging an over-the-phone appointment, you will be added to the call-back list for that day and a clinician will contact you at the allotted time. Please note - there are only so many slots available on the call-back list so best practice is to call in to reception as close to the opening times as possible. 

If the call-back list is full you will be asked to call back again tomorrow to try again. However, if you feel your situation is urgent you can be put on an urgent call-back list reserved for time-sensitive issues. 

After an over-the-phone appointment, if more consultations are needed, the GP will discuss arranging another call-back or a face-to-face appointment should it be necessary. 

Home Visits

If you need to see a doctor but feel unable to get to the surgery, please telephone to request a visit, preferably before 11.00am.  You may be put through to a doctor to discuss your problem and to arrange a visit if necessary.

Alternatively, you may be asked to leave your name and telephone number so that the doctor can call you back shortly.

Emergencies

If you feel there is an emergency -i.e. a chest pain, shortness of breath, or possible stroke etc then it is always best to dial 999 so the affected person can be seen to and treated with the urgency required.

Extended Access

If it is deemed appropriate, you may be offered an appointment at one of four GP access centres across Sheffield 18:00 - 22:00 weekdays, and 10:00 – 18:00 weekends. For more information click here.

Language and Interpreting Services

We do provide an on-site Somali link-worker, appointments with which are usually provided over-the-phone. They are available at the following times:

Monday: 9:30am - 3:00pm

Wednesday: 9:30am - 1:15pm

Thursday: 9:30am - 1:00pm

Friday: 9:30am - 1:15pm

If you require an interpreter for another language to be present then please let us know in advance.

Text Reminder Service

We are able to send you a text with a reminder of any upcoming health appointments.

Please remember to update your contact details with us when you change address, telephone numbers and email address. You can either let Reception know or fill in the Update Your Personal Details form.

New Data Protection Regulations from May 2018 (GDPR)

Under the data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please contact reception on OPTION 4 who will arrange this for you.

Cancelling an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

If you do need to cancel your appointment you can either call reception  on OPTION 4 or you can - if you get an appointment reminder text message - click on the link provided to cancel your appointment. 

Also, if you are registered for online services, you can cancel appointments online when the practice is closed (even if you didn't book the appointment online).